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Are Your Welcome Messages Helping You Avoid Getting Marked as Spam?

This information is provided by SuretyMail Email Reputation Certification, getting email to the inbox for businesses of all sizes since 2003, guaranteed! For more information contact us here, or get started today here.

While we know that there are obvious missteps to avoid when ensuring that your email is not marked as spam, there are some commonly overlooked practices, or lack thereof, that can still cause a legitimate email to be marked as such. One of the biggest mistakes that a well-intentioned organization can make is to not properly manage new subscribers. It can be a month after subscribing that a new user gets their first email, depending on how you set up your mailing list. By that time, there is a good chance that the subscriber has forgotten that they signed up to receive emails from you, and then they may very well mark your message as spam. To avoid this, send a welcome email as soon as possible – ideally immediately after they sign up, and certainly no longer than an hour or so after they sign up – containing:

o A welcome message
o Any appropriate links
o Information about how to subscribe, how to unsubscribe, and how to change their email address
o Tell them how often they will receive email from you, and what sort of email it will be
o If you are sending a sequence of emails, and they are coming in mid-sequence, you might also consider sending them the most recent message sent, as a “back copy”

Got questions about email deliverability or reputation? Contact us here!

Have a wonderful weekend!

This information is provided by ISIPP SuretyMail Email Reputation Certification, the only email reputation certification and deliverability assistance service with a money-back guarantee! For more information contact us here, or get started here.

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This article originally written on August 24, 2012, and is as relevant now as when it was first written.